Terms & Conditions

Set out below are the terms on which Eyelicious provides to its clients. Please ensure that you have read and fully understood.

All clients are required to provide contact details including home address details and telephone number, in order to secure an appointment. All clients will be asked to complete a Medical/Treatment consultation form at their first appointment, this is necessary in order to access your suitability, for your chosen treatment, and to check you have no contraindications to the treatment.

All information will be treated as confidential and protected in accordance with Data Protection legislation. Client information will not be shared with third parties without written permissions and you will not receive unsolicited information from us. In line with new GDPR regulations you will be asked for permission for us to hold your data.

Appointments for Treatment

To secure an appointment with Eyelicious, a 50% non-refundable deposit is required, at the time of booking. No bookings will be made without payment of this fee.

You will be sent appointment reminders by text message, 5 – 7 days prior to your appointment date and time. Please provide a minimum of 48 hours’ notice, if you need to cancel or reschedule your appointment, to avoid any cancellation charges, this will allow me to book in an alternative client, who may be on a waiting list for an appointment.

Any brow appointments that include “Tinting” or LVL Lash treatments, cannot be performed until you have had the necessary patch tests, 48 hours in advance of the treatment date & time.

Cancellation Fees and Late Arrivals Policy

You are required to give a minimum of 48 hours’ notice of cancellation or rescheduling of your appointment by telephone, text or in person. If this is not provided, your deposit paid is non-refundable and non-transferrable.

I will do my best to accommodate late arrivals, however, there may be times when a late arrival may result in a reduction of your treatment time, or I may have to reschedule your appointment entirely, this will also mean you will forfeit your deposit paid, as the clinic time goes unfilled.

Payment

You will be advised of the full costs of any treatment proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken. The clinic accepts cash, BACS transfer or its own in-house Gift Vouchers, for payment of treatments and products.

Gift Voucher Policy

Gift vouchers are valid for up to 6 months from the date of purchase and must be presented at time of service. All gift vouchers are non-refundable. Copies of gift vouchers are not acceptable and they cannot be redeemed for cash.

Refund Policy

We offer a full refund policy on any unopened products returned in a resaleable condition, within a 14-day period. Opened products cannot be refunded.

We cannot refund any treatment course that has already commenced, vouchers may be offered to be redeemed at a later date, but cannot be used on products or in conjunction with any other offers. Vouchers cannot be refunded or exchanged for cash.

Children

Whilst I fully appreciate it may be difficult to find childcare, I ask that you please do not bring children to the clinic. This is for your own safety and enjoyment, but also treatment rooms can be a hazardous environment.

Please do not attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss it with me. Many treatments are contraindicated if you are unwell (for your safety); this includes colds, cold sores, or local skin infections. If you have experienced sickness or diarrhoea, we will be unable to treat you for a minimum of 48 hours after the last episode.

Liability Policy

Eyelicious will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit, forced closure), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he/she provides us with all the relevant medical details prior to each treatment. Eyelicious will not be liable for any damage that occurs as a result of the clients’ failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Eyelicious regarding the care of the treated area.

Disclaimer

I the client, hereby grant Eyelicious the full rights to use images resulting from photography/video filming, and any reproductions or adaptations of the images, for publicity purposes. This might include (but is not limited to), the right to use them in their printed and online publicity, social media platforms, website and press releases.